Make informed decisions to drive front-office transformation and customer obsession. In this 31-criterion evaluation of CRM suites providers, Forrester identified the nine most significant — including Microsoft. Get this summary of the report to see how each provider measures up and help select the right one for your organization's needs. Read the summary, "The Forrester WaveTM CRM Suites, Q32022.
The greatest challenge that leaders face in the new hybrid work reality is the loss of meaningful in-person connection. Can Microsoft Teams provide the digital equivalent of the “hallway” conversation? According to the Microsoft 2022 Work Trend Index, “Unscheduled, ad hoc calls have risen 8% in the past two years and now make up 64% of all Teams meetings. And meetings under 15 minutes now make up a majority of all meetings (60%) and are increasing more than any other meeting length.” Microsoft Teams allows every employee to feel connected regardless of where they call work. Learn more Read More...
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