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Introducing the Queues app: Enabling customer engagement in Microsoft Teams | Microsoft Community Hub

Disconnected tools can slow service and frustrate customers. The new Queues app in Microsoft Teams addresses this by routing and organizing incoming chats, helping teams respond faster and more effectively. Read the blog to see how the app enables better customer experiences and improves internal workflows. For tailored implementation guidance, contact CBA today. Read More...
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Accelerate revenue with Microsoft Dynamics 365 Sales

Many enterprise businesses recognize that AI can boost sales efficiency, but need support to integrate and train their teams on new systems. The eBook, "Accelerate Revenue with Microsoft Dynamics 365 Sales," provides a roadmap to deploying an AI-powered CRM and guidance on making the most of your investment. Download the eBook today to learn practical strategies for implementation, and connect with CBA to begin your Dynamics 365 journey. View: Accelerate revenue with Microsoft Dynamics 365 Sales

Security overview - Azure Arc

Security gaps often emerge when managing infrastructure across public cloud, private cloud, and on-prem environments. Azure Arc helps bridge those gaps by extending Azure security tools to Arc-enabled servers running anywhere. Read this Microsoft Learn article to see how it works and how your organization can benefit. Contact CBA for a complimentary security assessment of your hybrid environment. Read More...

Coordinated Defense: Building an AI-powered, unified SOC

Managing modern threats requires more than manual tools and isolated systems. The eBook, "Coordinated Defense: Building an AI-Powered, Unified SOC," shows how AI and automation empower security teams to shift from reactive firefighting to proactive defense. Download the eBook for practical strategies that enhance resilience, and contact CBA for tailored guidance on securing your environment. View: Coordinated Defense: Building an AI-powered, unified SOC

Global adhesive manufacturer strengthens customer relationships with Dynamics 365

Building lasting customer relationships requires the right tools. MAPEI, a leading global adhesive manufacturer, adopted Microsoft Dynamics 365 to leverage AI-driven insights for stronger customer engagement and improved decision-making. Give this customer story a read to see the practical impact of integrating AI into CRM strategies. Reach out to CBA for expert guidance on Dynamics 365 solutions. Read More...

Boost customer engagement with live chat in Microsoft Teams

In today's business landscape, you should expect timely, tailored support. This video highlights how one of the world's largest education providers uses Microsoft Teams live chat to streamline service and boost engagement. Watch the video to see how Teams helps simplify customer interaction and increase satisfaction. For personalized advice, contact CBA to explore how Teams can improve your service delivery.

Microsoft Security Copilot: AI-Powered Security for All

Defending against sophisticated attacks is overwhelming for organizations with limited staff and resources. This video shows how Microsoft Security Copilot makes AI-powered protection accessible to all, helping teams detect, disrupt, and respond more effectively. Watch the video for practical insights and contact CBA to discuss how Microsoft solutions can help safeguard your business.