CBA Consult

What changes when AI handles lead qualification at scale? This infographic shows how the Sales Qualification Agent in Dynamics 365 Sales researches leads, engages prospects, and identifies buying intent automatically to improve lead quality, shorten sales cycles, and help you focus on the right opportunities. View: Sales Qualification Agent

PwC has successfully scaled generative AI across its enterprise using Microsoft Azure AI, creating a secure architecture for broad adoption and innovation. PwC's approach enables employees to access generative AI tools, enhancing productivity with proprietary solutions. Read this customer story to see how you can build a scalable and secure AI framework on Azure. Read More...

Learn how humanoid robots, autonomous vehicles and drones are reshaping risk, and why unified governance for cybersecurity and safety matters now. Share this article with your team, then contact CBA to explore practical steps for governing autonomous AI in your operations. Read More...

Strengthen your AI strategy before complexity sets in by leveraging insights from the report, "Microsoft 365 Copilot Chat Implementation Framework." This report emphasizes five critical drivers for a successful AI framework, including clear AI priorities, scalable foundations, and better long-term outcomes. Download this report and start planning with confidence by completing this short form. View: The AI Strategy Roadmap

Managing access and protecting data becomes more complex as AI adoption grows. This whitepaper outlines how a Zero Trust strategy is one of the four key steps to having effective security for AI. For insights on stronger data protection and AI readiness, download the whitepaper by filling out the form. View: Implementing Microsoft Security with Zero Trust

What would it take for every AI agent to work from the same business context? The eBook, "Four Paths to Business Value with AI," shows how Microsoft IQ connects agents to how work happens, how the business operates, and where trusted knowledge lives, so they stay aligned with business rules and permissions. For guidance on scaling AI with intelligence and trust, download the eBook by completing the form. View: Four Paths to Business Value with AI

Too many leads and not enough time to qualify? This blog post on the Sales Qualification Agent in Dynamics 365 Sales shows how AI helps research leads, assess fit, and support outreach. Read the blog for ideas on how AI can streamline your sales motions. Read More...

Accelerate modernization with a code-to-cloud connected AI experience. The demo video, "Azure Copilot and GitHub Copilot app modernization," showcases how AI assistance streamlines application modernization by connecting development and cloud workflows, reducing friction, and enabling faster deployment decisions. Check out the demo video to see AI-assisted modernization in action.

Explore how Snohomish County is implementing a people-first AI strategy. This customer story highlights their commitment to faster training, scalable AI foundations, and a strong emphasis on trust and human-centric values. Discover how a thoughtful approach to AI adoption can enhance long-term readiness. Read More...

Security no longer starts and ends at the network edge. This infographic outlines how a modern Zero Trust approach replaces perimeter-based thinking with continuous verification, least-privileged access, and an assume breach mindset. View the infographic to learn the basics of Zero Trust. View: The New Shape of Zero Trust

How do security and productivity improve when employees without coding experience can build their own AI agents? This customer story shows how HealthEquity reduced operational friction, maintained compliance standards, and improved productivity and efficiency by empowering employees to create their own custom agents with Microsoft 365 Copilot. With security, legal, and compliance standards embedded into Copilot tools and agents, employees created custom agents to address specific workflow challenges and needs. Get the story to learn from HealthEquity's experience. Read More...

Fragmented systems can slow response times and limit visibility across customer interactions. This customer story shows how EFSG unified service channels with Dynamics 365 to improve response speed and service quality. Read the story to see how connected data can help you deliver more consistent customer experiences. Read More...

Agentic AI is redefining how organizations achieve results. This eBook, "Maximizing Business Outcomes with Agentic AI," shows how businesses are using Microsoft Copilot Studio to build intelligent, adaptable agents that streamline operations, enhance decision-making, and drive measurable impact. Download your complimentary copy of the eBook for actionable strategies by completing this short form. View: Maximizing Business Outcomes with Agentic AI

Security teams often face alert overload and hidden data risks. This video shows how Microsoft Purview agents, powered by Security Copilot, help you focus on what matters most. Watch how the Data Security Triage Agent prioritizes incidents and how the Data Security Posture Agent surfaces risks through natural language queries.

Learn how managed cloud providers are reshaping hybrid and multicloud management, security, automation, and FinOps-driven cost optimization—and see how partnering with experts can help you focus on business outcomes. For tailored guidance on your environment, contact CBA for more information. Read More...

Learn how AI is both accelerating cyberattacks and enabling CISOs to close the vulnerability gap with faster triage and patching, then contact CBA for more information about applying these practices in your organization. Read More...

Use this article to start a conversation with customers about employee concerns around AI, then contact CBA to help them implement AI in a way that protects culture and engagement. Read More...

Learn how budget discipline, open-weight models, and industrial acquisitions are reshaping enterprise AI deployment strategies, and contact CBA to explore cost-efficient, ROI-focused approaches for your AI roadmap. Read More...

The eBook "AI IN ACTION: Creating better experiences with Azure AI apps and agents" outlines four key outcomes organizations prioritize when adopting AI-powered solutions. By learning about these aspects, you can discover how Azure AI can help you drive meaningful results. Download your complimentary copy by completing a short form to learn more. View: AI in action:Creating better experiences with Azure AI apps and agents

Unlock new efficiencies by combining AI capabilities with human expertise. Microsoft's "A Practical Guide for Bringing AI into Your Business Processes" explores real-world examples of AI-enhanced research, content management, and personalization. Discover practical ideas for streamlining workflows, improving quality, and identifying the skills your teams need to succeed. To learn how to put AI to work across your organization and free employees for higher-value activities, download your complimentary copy of the eBook by answering a few quick questions. View: A Practical Guide for Bringing AI into Your Business processes

Sales teams spend too much time on manual research and outreach. This video shows how the Sales Development Agent automates prospecting, personalizes engagement, and connects with your CRM. Watch the video to see how you can grow your pipeline and scale your team's impact.

When faced with thousands of regulated documents, NSF utilized Azure to streamline its operations, resulting in significant improvements. Notably, there was a 50% decrease in audit time for rigorous reviews and a reduction in human error risk, achieving near-perfect accuracy. Discover how you can transform your operations by reading the full story. Read More...

When Amgen fragmented data scattered across systems slowed R&D at Amgen, the biotech deployed Microsoft Copilot Studio to build an AI agent that unifies data, surfaces insights, and streamlines workflows. This customer story shows how Copilot Studio helps organizations overcome silos, unlock knowledge, and accelerate outcomes with AI. Read the story to get ideas you can bring to life at your organization-regardless of industry. Read More...

Preparing data for AI while meeting compliance demands can create friction. This customer story highlights how Cummins used Microsoft Purview Information Protection and Data Lifecycle Management to automate classification, apply sensitivity labels, and manage file lifecycles at scale. See how this approach supports clean, controlled data for AI initiatives. Read More...

Scale AI productivity without sacrificing control, Tecban, a Brazilian banking technology provider, wanted to boost productivity while maintaining the governance, security, and compliance essential to its operations. By deploying Microsoft 365 Copilot and GitHub Copilot, the company brought AI into everyday workflows, achieving up to 30% productivity gains and accelerating time-consuming tasks. Read the customer story for lessons from Tecban's experience to inform your organization's AI adoption strategy. Read More...

Securing DevOps without slowing development requires an end-to-end approach. This technical guide walks through how to protect developer workstations, pipelines, and application environments using Azure and GitHub. To get your complimentary copy of the guide and learn how to strengthen security across DevOps, complete this short form. View: Securing Enterprise DevOps Environments

Security teams often struggle with a lack of unified visibility across their tools, which delays the detection and neutralization of threats. St. Luke's addressed this challenge by implementing Microsoft Security Copilot to integrate its security stack. This integration drastically reduced the time spent on phishing triage, saving the organization nearly 200 hours every month. Watch the video to learn how they achieved these results.

How do agents turn workplace data into useful action? This Microsoft Learn post describes the intelligence layer that helps agents access and reason over organizational data, context, and tools. To see how Work IQ supports faster, more efficient outcomes, read the post. Read More...

Sales teams need consistent insight and action to keep deals moving. This eBook introduces autonomous agents that learn, adapt, and support sales goals over time. For a clearer view of how AI can continuously improve sales performance, download the eBook by filling out the form. View: AI-Powered Sales

As AI agents expand across your organization, ensuring security, compliance, and control is essential. The Microsoft white paper, "Administering and Governing Agents," provides actionable guidance to help you manage agents effectively while protecting data and enabling innovation. Complete the short form to download your complimentary copy and learn how you can implement governance best practices and scale AI with confidence. View: Administering and Governing Agents

Sales insights often reside across multiple systems, making it harder for sales professionals to get answers to decision-making questions quickly. This video shows how the Sales Research Agent brings data together using natural language to deliver quick answers. Watch the video to see how you can speed up research and improve sales decisions.

AI moves fast, and risks can follow just as quickly. This infographic highlights six responsible AI principles that help you manage security, fairness, and transparency while scaling AI. View the infographic to see how to apply responsible AI in practice. View: Build trust with responsible AI

When Postmates needed a way to scale application security across hundreds of repositories, it deployed GitHub Advanced Security in Azure. Get the story to see how the company's lean security team and developers benefited from automating vulnerability detection and embedding security into developer workflows-uncovering hidden issue variants more easily and improving consistency and efficiency. Read More...

Security demands keep growing while time and resources stay limited. This demo video shows how Microsoft Security Copilot agents handle high-volume security tasks, adapt to your workflows, and operate within a Zero Trust framework. Watch how these AI-powered agents work across your existing tools to support faster, more efficient security operations.

Give AI the context to get more done. The more AI understands about your work, the less time your team spends explaining what needs to get done. Watch this short video to see how Copilot Cowork works in context, drawing on relevant information to understand your work and take on tasks with less hand-holding.

AI adoption is widespread, but business impact remains uneven. MarketScale explores the widening performance gap between leading AI adopters and their peers, highlighting the importance of workflow design, data readiness, training, coordination, and infrastructure utilization. Connect with CBA to discuss how these trends may influence your organization's technology strategy. Read More...

Enterprise infrastructure is evolving from supporting applications to coordinating increasingly distributed AI. Deloitte explores how an intelligent control plane could orchestrate models, agents, workloads, identity, governance, and security across cloud and edge environments. Connect with CBA to discuss how these trends may influence your organization's technology strategy. Read More...

Successful AI pilots don't automatically translate into successful enterprise deployments. This Frontier Enterprise perspective examines how fragmented data, legacy systems, network limitations, and infrastructure complexity can impede AI at scale, and why simplification should be part of AI planning. Connect with CBA to discuss how these trends may influence your organization's technology strategy. Read More...

Emerging technologies are increasingly converging, making it harder to consider any one trend in isolation. McKinsey examines 14 technology trends shaping 2026 and the innovation, investment, adoption, and talent signals behind them, highlighting implications for business and the workforce. Connect with CBA to discuss how these trends may influence your organization's technology strategy. Read More...

Sales teams often struggle when CRM systems cannot keep pace with modern selling. This customer story video shows how EY uses Dynamics 365 Sales and Sales Agent in Microsoft 365 Copilot to improve insights and streamline sales work. Watch the video to see how AI-powered CRM helps teams focus more time on customers and opportunities.

Leveraging Microsoft Azure AI and global cloud services, Agora has built an efficient and secure real-time audio and video communication network, enabling real-time translation in over 140 languages with low latency. Read More...

How does a medical communications agency speed up scientific work while protecting sensitive data? This customer story shows how Cactus Life Sciences uses Microsoft 365 Copilot and more than 30 custom agents to automate labor-intensive steps, while leaving human review intact. The company reports that structured data extraction is about 35% to 50% faster. Read the story to learn from Cactus Life Sciences' experience. Read More...

Getting insights quickly can improve how you respond and adapt to market trends. That's what the Estée Lauder Companies discovered when it used Copilot Studio to build an AI agent that can analyze data, identify trends, and reduce research time. Get the story to learn how decision-making improved when insight delivery times went from weeks to minutes. Read More...

Managing data security, governance, and compliance across multiple clouds can quickly become complex. This Microsoft eBook shows how a unified platform helps you discover, classify, and protect sensitive data across your environment. For practical guidance on strengthening data protection and compliance, download the eBook by filling out the form. View: Crash Course in Microsoft Purview

Sales teams often lose valuable time to research, updates, and administrative work. This blog highlights how agentic AI in Dynamics 365 Sales helps automate tasks, surface insights, and support smarter selling. Read the blog to see how AI helps sales teams focus more time on customers and revenue opportunities. Read More...

As part of its technology modernization strategy, Hertz develops low-code applications and agents with Power Platform. Get the story to see how innovating with AI has enabled the car rental leader to enhance how customer service supports roadside assistance requests and reduce time to resolution by over 15%. Read More...

Improving customer interactions at scale can be complex and time-consuming. This customer story shows how Carvana faced this problem by using Azure AI to unify insights, reduce call volume, and improve service quality. Read the story to see how Azure supports faster, more consistent customer experiences. Read More...

Ford operates across a global network of systems, teams, and partners--and protecting that environment takes strong security at scale. This customer story from Ford shows how Microsoft Defender helps strengthen protection and build trust across worldwide operations. Read the story to see how a global manufacturer approaches modern threat protection. Read More...

How do you securely move AI agents from experimentation into everyday work? "A Quick Guide to Bringing AI Agents into Your Workforce" gives you five practical steps to identifying high-value workflows, measuring impact, scaling agents, and building in observability, Zero Trust principles, and governance. Download the guide to learn how to approach agent adoption intentionally and responsibly. View: A Quick Guide to Bringing AI Agents into Your Workforce