Evolve the service level of sophistication with Dynamics 365 Customer Service

Service leaders face challenges trying to adapt to customer needs. This blog from Microsoft showcases how service leaders can utilize Dynamics 365's tools and strategies to meet evolving customer expectations and provides sthought leadership from industry experts.

Reacties

Populaire posts van deze blog

3 Leadership Lessons for 2022

Hybrid work is here to stay. What does it mean for organizational leaders navigating the shift? How do they accommodate people’s needs meanwhile maintaining a culture of excellence? Turns out, the fundamentals of what transforms a group of people into an outstanding team haven’t changed much over time, just the application. Learn about why you should give employees autonomy to work asynchronously as well as the technology to support them, for both personal and collective wellbeing. Read More...

Meer lezen

The Virtual Hallway

The greatest challenge that leaders face in the new hybrid work reality is the loss of meaningful in-person connection. Can Microsoft Teams provide the digital equivalent of the “hallway” conversation? According to the Microsoft 2022 Work Trend Index, “Unscheduled, ad hoc calls have risen 8% in the past two years and now make up 64% of all Teams meetings. And meetings under 15 minutes now make up a majority of all meetings (60%) and are increasing more than any other meeting length.” Microsoft Teams allows every employee to feel connected regardless of where they call work. Learn more Read More...

Meer lezen

Azure Arc—the future of hybrid and multicloud

What is Microsoft Azure Arc? It's a game changer for developers, IT, and database administrators. Now, rather than managing separate resources individually, they can be collected in Azure Resource Manager—unlocking governance and policy tools across the entire disparate infrastructure. Fully manage on-premises, edge, and hybridcloud from one place. View...

Meer lezen

CBA Consult

Zoeken in deze blog