When Westpac NZ bank wanted to enhance customer experience and accelerate innovation, it decided to transform back-office processes by transitioning its on-prem CRM to Microsoft Dynamics 365 cloud. Today, the bank's almost 2,800 Dynamics 365 users save as much as 3,850 hours per week. Read the blog to learn how and be inspired by all the other ways the bank benefits.
The greatest challenge that leaders face in the new hybrid work reality is the loss of meaningful in-person connection. Can Microsoft Teams provide the digital equivalent of the “hallway” conversation? According to the Microsoft 2022 Work Trend Index, “Unscheduled, ad hoc calls have risen 8% in the past two years and now make up 64% of all Teams meetings. And meetings under 15 minutes now make up a majority of all meetings (60%) and are increasing more than any other meeting length.” Microsoft Teams allows every employee to feel connected regardless of where they call work. Learn more Read More...
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