When Westpac NZ bank wanted to enhance customer experience and accelerate innovation, it decided to transform back-office processes by transitioning its on-prem CRM to Microsoft Dynamics 365 cloud. Today, the bank's almost 2,800 Dynamics 365 users save as much as 3,850 hours per week. Read the blog to learn how and be inspired by all the other ways the bank benefits.
Hybrid work is here to stay. What does it mean for organizational leaders navigating the shift? How do they accommodate people’s needs meanwhile maintaining a culture of excellence? Turns out, the fundamentals of what transforms a group of people into an outstanding team haven’t changed much over time, just the application. Learn about why you should give employees autonomy to work asynchronously as well as the technology to support them, for both personal and collective wellbeing. Read More...
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