Microsoft Teams has grown to be the tool that companies rely on to communicate and collaborate. As employee adoption rates increase, and more of the enterprise is shifted to Teams, what is the economic impact on the business? This research from Forrester provides a framework for assessing the potential impact of Microsoft Teams on businesses.
Increased productivity for employees and the enterprise, efficiencies from process automation, and cost saving from a reduction in help-desk tickets are just some of the emerging impacts that were observed.
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The greatest challenge that leaders face in the new hybrid work reality is the loss of meaningful in-person connection. Can Microsoft Teams provide the digital equivalent of the “hallway” conversation? According to the Microsoft 2022 Work Trend Index, “Unscheduled, ad hoc calls have risen 8% in the past two years and now make up 64% of all Teams meetings. And meetings under 15 minutes now make up a majority of all meetings (60%) and are increasing more than any other meeting length.” Microsoft Teams allows every employee to feel connected regardless of where they call work. Learn more Read More...
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