Learn how HP used the Microsoft Dynamics 365 AI solution to build a virtual agent and improve their customer experience by delivering better contact center support. This AI solution can help customers solve common problems via virtual assistant, provide support staff with instant access to a wealth of troubleshooting information, and gain deeper insights for the company into common customer issues.
Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points.
Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category. Read More...
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