RACQ transforms customer experience with Microsoft Dynamics 365 Business Central

The Royal Automobile Club of Queensland (RACQ) in Australia replaced a 22-year-old legacy platform with Microsoft Dynamics 365 Business Central, Microsoft Azure, and Microsoft 365. This new pipeline delivers streamlined processes and a digital feedback loop with a single source of insights for staff responding to member inquiries. The result? More engaged workers and better service for its 1.7 million members, leading to improved satisfaction.

Comments

Top 3 tips for using Microsoft Copilot in Teams

Watch this tutorial to learn how Microsoft Copilot in Teams can help catch you up when you're running late, inspire discussion topics, and even recommend ideas to help break the awkward silences. Contact CBA to get started with Copilot in Teams.

The Forrester Wave™: Sales Force Automation, Q3, 2023

Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points. Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category. Read More...

What Is the New Hushed Hybrid Work Trend?

The new hushed hybrid work trend has employees colluding with the managers to allow work-from-home days in secret. This trend has both benefits and drawbacks-as well as far reaching implications for business ops and talent acquisition. Read More...

CBA Consult

Search This Blog