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HP uses artificial intelligence to transform its customer support experience

HP Inc. heeft elk jaar 600 miljoen contacten voor technische ondersteuning en wil bij elk van die contacten een bevredigende ervaring bieden aan de klant. Ze bouwden een virtuele medewerker met behulp van de Microsoft Dynamics 365 AI-oplossing voor de klantenservice om het proces te stroomlijnen. In deze video wordt uitgelegd hoe ze dat deden.

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