HP uses artificial intelligence to transform its customer support experience

HP Inc. heeft elk jaar 600 miljoen contacten voor technische ondersteuning en wil bij elk van die contacten een bevredigende ervaring bieden aan de klant. Ze bouwden een virtuele medewerker met behulp van de Microsoft Dynamics 365 AI-oplossing voor de klantenservice om het proces te stroomlijnen. In deze video wordt uitgelegd hoe ze dat deden.

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The Forrester Wave™: Sales Force Automation, Q3, 2023

Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points. Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category. Read More...

What Is the New Hushed Hybrid Work Trend?

The new hushed hybrid work trend has employees colluding with the managers to allow work-from-home days in secret. This trend has both benefits and drawbacks-as well as far reaching implications for business ops and talent acquisition. Read More...

Top 3 tips for using Microsoft Copilot in Teams

Watch this tutorial to learn how Microsoft Copilot in Teams can help catch you up when you're running late, inspire discussion topics, and even recommend ideas to help break the awkward silences. Contact CBA to get started with Copilot in Teams.

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