Skip to main content

Future Generali uses Microsoft AI to Deepen Customer Engagements

Future Generali India Life Insurance Co. Ltd. adopted the use of REVA, a chatbot built on the Microsoft Bot Framework, which plays a key role in driving insightful conversations with its customers. In this video, see how the company has already seen an increase in the customer satisfaction rate by 91%, which won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI for enhancing customer engagement.

View...

Comments

Popular posts from this blog

The Virtual Hallway

The greatest challenge that leaders face in the new hybrid work reality is the loss of meaningful in-person connection. Can Microsoft Teams provide the digital equivalent of the “hallway” conversation? According to the Microsoft 2022 Work Trend Index, “Unscheduled, ad hoc calls have risen 8% in the past two years and now make up 64% of all Teams meetings. And meetings under 15 minutes now make up a majority of all meetings (60%) and are increasing more than any other meeting length.” Microsoft Teams allows every employee to feel connected regardless of where they call work. Learn more Read More...

3 Leadership Lessons for 2022

Hybrid work is here to stay. What does it mean for organizational leaders navigating the shift? How do they accommodate people’s needs meanwhile maintaining a culture of excellence? Turns out, the fundamentals of what transforms a group of people into an outstanding team haven’t changed much over time, just the application. Learn about why you should give employees autonomy to work asynchronously as well as the technology to support them, for both personal and collective wellbeing. Read More...

Abonneer je nu.

Maximaliseer de waarde van Microsoft Teams voor je bedrijf. Ga vandaag nog aan de slag en introduceer de nieuwste functies in je organisatie. Abonneer je nu. View: Abonneer je nu.