De nieuwe focus op eerstelijnsmedewerkers in de digitale transformatie

Deze enquête van Harvard Business Review in samenwerking met Microsoft laat zien waarom eerstelijnsmedewerkers organisaties kunnen helpen bij hun digitale transformatie. 88% van 600 leidinggevenden bij internationale bedrijven zegt dat het door de digitale transformatie noodzakelijker is geworden om eerstelijnsmedewerkers te voorzien van aanvullende digitale tools. Lees wat ze nog meer hebben gezegd en hoe jij je eerstelijnsmedewerkers kunt helpen onderdeel te worden van de transformatie.

View: De nieuwe focus op eerstelijnsmedewerkers in de digitale transformatie

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