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Medewerkers van Mattress Firm gebruiken Microsoft 365 om samen te werken en de digitale klantervaring in de winkel te verbeteren

Eerstelijnsmedewerkers moeten over de juiste tools kunnen beschikken om klanten de beste ervaring te bieden, of dat nu in de winkel of online is. In deze video zie je hoe Mattress Firm, een groot matrassenbedrijf, Microsoft 365 gebruikt om uitdagingen op het gebied van misgelopen klanten en verspreide informatie te overwinnen. Mattress Firm centraliseerde zijn systemen in een cloudplatform, waardoor medewerkers makkelijker toegang kregen tot betere informatie.

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