The Forgotten Asset in Delivering Exceptional Customer Service Is Your Employees

The Forgotten Asset in Delivering Exceptional Customer Service Is Your Employees — Here's Why.

It seems straightforward that to create the best customer experience, you need to look outward. What are customers thinking, saying, and doing?

By all means you should continue looking outward. Also looking inward – to what your employees are saying, thinking, and doing, can help improve your customer experience as well.

Read the article to learn more.

#MicrosoftViva; #Microsoft365; #EmployeeExperiences; #MicrosoftTeams 

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