Customer experience isn't just a B2C concern. B2B companies must also shift from product-centric selling to customer-centric engagement to meet and better understand the needs of their customers. B2B companies need to put themselves in their customers' shoes and look for new and creative ways to meet customer needs. Digital transformation is key. Check out this article for more.
The greatest challenge that leaders face in the new hybrid work reality is the loss of meaningful in-person connection. Can Microsoft Teams provide the digital equivalent of the “hallway” conversation? According to the Microsoft 2022 Work Trend Index, “Unscheduled, ad hoc calls have risen 8% in the past two years and now make up 64% of all Teams meetings. And meetings under 15 minutes now make up a majority of all meetings (60%) and are increasing more than any other meeting length.” Microsoft Teams allows every employee to feel connected regardless of where they call work. Learn more Read More...
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