Microsoft and Futurum discover customer experience insights

Did you know that 90% of companies say their existing systems for tracking customer journeys need improvement?

In partnership with Futurum, Microsoft surveyed 1,000 global business leaders, technologists, marketers, and customer experience professionals to identify data practice challenges and opportunities for customer experience (CX) leaders today. The findings of the report revealed that companies are evolving their customer relationship management (CRM) technologies to meet changing customer expectations.

Read on, and then reach out. We can help you reach your CRM goals.

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