In this video learning session, see how you can leverage customer service data to create actionable insights with Microsoft Dynamics 365 Customer Insights. In addition, discover how to develop a virtual agent strategy that works in tandem with your data to deliver dynamic real time support to both customers and agents.
Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points.
Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category. Read More...
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