In today's dynamic business climate, field service teams are still expected to maintain infrastructure and customer equipment, often with fewer onsite technicians and limited face-to-face interaction with customers. Microsoft Dynamics 365 Field Service and Microsoft Dynamics 365 Remote Assist can help provide proactive service at the speed, volume, and quality customers expect, while reducing latency and cost burdens of onsite service.
Companies use sales force automation (SFA) to help them identify, win and retain customers. But SFA solutions offer different capabilities. In this Forrester Wave, analysts rate the top SFA vendors and list their strong points.
Read the report and see who came out on top. Hint: Microsoft ranked in the Leader category. Read More...
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