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Driving employee engagement and empowering Firstline Workers with Microsoft Teams

Het is geweldig om te zien hoe marktleiders als IKEA medewerkers meer betrekken bij bedrijfsprocessen en de klantervaring verbeteren door eerstelijnsmedewerkers toegang te bieden tot tools zoals Microsoft Teams. IKEA gebruikt de tools van Microsoft om iedereen in de organisatie vertrouwd te maken met functies zoals chatten en videogesprekken. Daarnaast digitaliseert het bedrijf eerstelijnsprocessen zoals de personeelsplanning om tijd en geld te besparen.

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