In business, a virtuous cycle is a set of recurring processes in which the objective of each is to increase the beneficial effect on the next. Not so long ago, the typical purchase pattern was linear. Further, it involved very few steps from the time consumers first learned about a product or service to the time they purchased it. With the arrival of digital transformation, though, both online and brick-and-mortar retailers are adapting to a new virtuous cycle, one in which personalized experiences are the norm and digital customer service tools play crucial roles in making or breaking a purchase every step of the way.
In this infographic, you'll learn how digital technology has driven retail's virtuous cycle and get insights into how you can improve your customers' experiences via Microsoft Retail Solutions.
The greatest challenge that leaders face in the new hybrid work reality is the loss of meaningful in-person connection. Can Microsoft Teams provide the digital equivalent of the “hallway” conversation? According to the Microsoft 2022 Work Trend Index, “Unscheduled, ad hoc calls have risen 8% in the past two years and now make up 64% of all Teams meetings. And meetings under 15 minutes now make up a majority of all meetings (60%) and are increasing more than any other meeting length.” Microsoft Teams allows every employee to feel connected regardless of where they call work. Learn more Read More...
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