CBA Consult

Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot. Read More...

Step into a new AI era with Microsoft's ultimate Copilot+ PCs: The new Surface Pro and Surface Laptop. Packed with more than 45 Tera Operations per Second (TOPS) and a built-in Neural Processing Unit (NPU) chip, these devices deliver the fastest, most powerful, and intelligent experience you have ever seen on Surface PCs. They present a fantastic opportunity for businesses to transform their workflows and interactions with PCs. As a trusted Microsoft Surface partner, we're here to guide you through this reimagined computing experience. With a Surface Laptop designed by none other than Microsoft, you can reshape the way you harness the power of technology in your business. Contact us to order the latest Surface for Business devices today!

Perhaps you've noticed? Your workplace has changed a lot very quickly over the last few years. With innovations in productivity collaboration is possible in just about any space. Hybrid workers now enjoy far more flexibility and control. So, what's the next big thing in the world of hybrid work? Read this eBook for reasons why Microsoft's Microsoft Teams Phone is the native telephony solution for the future of hybrid work. View: Evolve the way your employees collaborate and communicate

Today, we are excited to announce a reimagined data governance experience within Microsoft Purview, available in preview April 8, 2024. Learn more. Read More...

The accelerated use of hybrid work means your organisation needs to safeguard its data against attacks from within. While most insider attacks are unintentional, they can happen at any time. In this e-book, The Threat within Your Business: Protecting Data from Insider Risks, explore three inside risks financial institutions must defend against: 1. One-time accidents that are usually the result of oversight. 2. Systematic risks stemming from shortcuts or workarounds. 3. Purposeful theft or sabotage by an employee or contractor. Learn what it takes to develop strong and effective policies that provide strict guidelines to help keep your data secure, maintain trusted customer relationships, reduce your risk and adhere to regulations. Read More...

Discover the power and versatility within Microsoft's Surface for Business. Powered by Intel or Snapdragon, these devices are designed to enhance your business with intelligent power. With AI revolutionizing productivity, Surface allows you to engage with this transformative technology for maximum business advantage. The Surface Pro and Laptop for Business offer powerful AI experiences and new levels of employee engagement. With Microsoft's commitment to customer choice, you'll find the perfect fit for your operational needs. Already, a significant number of leaders agree that to stay competitive, adopting AI is crucial. And Surface Business products make that effortless. Featuring state-of-the-art specs, Surface Pro for Business and Surface Laptop for Business come equipped with Intel® Core® Ultra or Snapdragon® X Plus processors, all in sleek designs. Be a part of the AI revolution. For the latest Surface devices with Intel or Snapdragon processors, contact us today! View...

Copilots are quickly becoming known as a unique AI category that gives businesses the opportunity to get products and services quickly to market. Watch this informative video about how your organization can build custom copilots using Azure AI Studio, the platform where you can confidently apply the latest state- of-the-art and open-source models.

In this blog article you will discover one of the major reasons Gartner® has recognized Microsoft as a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS) for the fifth straight year. Read the blog for an in-depth discussion of Teams Premium's several built-in and automated AI capabilities, specific to Teams, that work together with Copilot for Microsoft 365 in Teams, to harness the power of AI to optimize your employees' collaboration and meeting experience. Ready to put these capabilities to work for your Teams? CBA can help you get started on the road to intelligent productivity. Contact us. Read More...

As cyber threats grow, your team has to adapt to smarter, more proactive security strategies. This blog post reveals how these two approaches enhance security while improving agility. Read the blog to learn how your organization can benefit. For tailored security insights, contact CBA. Read More...

Your business needs the best security solutions to stay ahead of evolving threats. Integrated XDR and SIEM solutions are the foundation of modern security operations, providing unparalleled visibility and faster threat response. This eBook outlines how to use these tools to protect against evolving threats and prepare for AI-based advancements. Download your complimentary copy today and contact CBA for a personalized security consultation. View: The Path to AI

The Microsoft document sheds light on the importance and urgency of upgrading to Windows 11 Pro from Windows 10 and the risks associated with continuing with outdated devices. Sticking with outdated PCs can put businesses at risk. Make the upgrade before support ends for Windows 10 on October 14, 2025. Once support ends, users will miss out on vital Windows feature and security updates. Windows 11 Pro is a business-ready solution that delivers enhanced productivity and security enhancements. It provides powerful hardware-backed protection and assists in faster completion of demanding workloads. Upgrading to Windows 11 Pro delivers a reported 250% ROI with fewer help desk calls, improved security, and easier deployment. It's compatible with existing technology for a smooth transition and offers advanced AI capabilities for efficiency. Windows 11 Pro is not just an upgrade; it's an opportunity to reshape your workstyle and experience supercharged efficiency. To order the latest S...

Imagine a sleeker, easier method of creating and deploying enterprise chat. It's here with the help of Azure AI Studio. Watch this eye-opening video showing how to deploy generative AI solutions with preconfigured capabilities like a handy toolkit for building your critical enterprise chat applications.

This eBook contains valuable insights on utilizing Dynamics 365 to streamline customer support and drive satisfaction. Read it to learn how integrated AI ensures faster resolution times, personalized service, and predictive care. You will also discover how with Dynamics 365 you can anticipate customer needs and engage with them on their preferred channels, creating a seamless experience across all touchpoints. In short, leveraging the real-time insights in this eBook will lead to better decision-making, improved SLA fulfilment, and a more agile customer service strategy. Microsoft Partner can help you implement these game-changing solutions. Reach out today. And let's get started transforming your customer service operations. View: Service Sophistication Model: Assess - Transform - Lead

The new era of generative AI development is here. And it's empowering developers to explore, build, test and deploy AI innovations at scale. Watch this informative video looking at the advantages of Azure AI Studio, the solution that helps your developers move projects from ideas to impact faster and more efficiently.

Even when well along on the journey to digital transformation, many organizations are still unable to extract timely and accurate insights from their data. How do they get back on the right track? Read this eBook about how unified cloud analytics help IT teams uncover new insights and explore data in a scalable, secure and timely manner. View: Analytics Lessons Learned: How five companies increased data value with unified analytics solutions

The Microsoft Surface, in alliance with Windows 11 and Microsoft 365, is redefining the way small businesses operate in this technologically evolving world. The power of these three combined is reshaping the modern workforce, offering seamless access to tools, apps, and innovative AI experiences. This Solution Brief highlights how the specially designed Surface takes full advantage of the features of Windows 11 and Microsoft 365, offering optimal experiences. Learn about exclusive CoPilot benefits and how powerful NPUs boost on-device AI performance across Microsoft Surface Pro for Business and Microsoft Surface Laptop for Business. The detailed Solution Brief also emphasizes the uncompromising chip-to-cloud security that Windows 11 Pro provides, putting ultimate control in your hands and offering peace of mind in our digital age. Discover how transformative AI experiences like Microsoft Copilot and Windows Studio Effects can accelerate innovation in your business. So, it's time to...

The traditional perimeter-based security strategy is obsolete. The new Zero Trust model assumes breach and a ‘never trust, always verify’ access approach. This means your security strategy will better protect your organisation by securing access to the connected world for all your users, smart devices, and services. Foundational to a Zero Trust Framework is identity. This e-book shows how to secure user access, provide seamless user experiences and help security teams by unifying identity management and governance. Read More...

Watch this short video to see how easily you can level up productivity with AI-powered intelligent meeting Recap and the Copilot in Teams experience - even with your existing hardware. Contact CBA when you are ready to create a more inclusive, productive hybrid work environment.

If you're looking to transform your customer service operations, the KPMG case study with Microsoft Dynamics 365 is a must-read. This customer story details how KPMG was able to enhance its customer service delivery by leveraging real-time insights and streamlining its operational processes. With Dynamics 365, KPMG not only improved their response times but also achieved a more comprehensive view of customer engagements. Read the full story to see how this transformative approach can be applied within your organization. can help you leverage Dynamics 365 to empower your workforce and satisfy customer needs more effectively. Contact us. Read More...

How secure is your business? This case study highlights how COFCO International, a global leader in agriculture, secured its global food supply chain with Microsoft Defender solutions. Read the story and learn how you can achieve similar results. For tailored security solutions, contact CBA. Read More...

For your team, staying ahead requires trusted, innovative tools. Gartner's "Magic Quadrant for Security Information and Event Management" report positions Microsoft Sentinel as a leader for its ability to deliver scalable, intelligent security. Have a look at the report to see how Sentinel can help your organization. Contact CBA for a consultation tailored to your security needs. Read More...

The new hushed hybrid work trend has employees colluding with the managers to allow work-from-home days in secret. This trend has both benefits and drawbacks-as well as far reaching implications for business ops and talent acquisition. Read More...

The tour illustrates practical applications of AI, enabling agents to respond more effectively and personalize experiences. Learn about optimizing workflows, increasing resolution rates, and using predictive insights to proactively address customer needs. can guide your integration of these advanced solutions, ensuring your business harnesses the full potential of Dynamics 365 to enhance satisfaction and loyalty. Start reenvisioning your customer service strategy with Microsoft's latest tools. Read More...

Dive into our piece 'Surface and ARM in Education' and uncover how Microsoft Surface with ARM endpoints and AI can reshape educational experiences. The latest Qualcomm® Snapdragon® X series processors in Copilot+ PCs enhance productivity while Surface Pro and Surface Laptop Copilot+ PCs deliver rapid startup, outstanding battery life and energy-efficient performance, even on the go. Leverage advanced AI features such as Live Captions and translation from 44 languages straight on your device. Enjoy robust security thanks to the Microsoft Pluton security processor and TPM 2.0. Discover a vast app ecosystem accessible on ARM-based Surface devices, supported by partnerships with over 300 developers. Manage your devices efficiently with Microsoft Intune or Microsoft Endpoint Configuration Manager. Discover how ARM-backed Surface devices can help you reimagine learning. Contact us today to order the latest Surface with Snapdragon® X series processors today! View: Surface and ARM in E...

A new breed of IT companies has emerged with an innovative approach. The focus became on scale, efficiency and automation. Read More...

How can organizations minimize infrastructure costs, automate workflows and deliver new or improved services to customers? With the Microsoft Intelligent Data Platform (MIDP), your organization can benefit from a unified approach that delivers a projected ROI of 95% to 232%. The Forrester Report, New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform highlights key findings. Download your complimentary copy of the report to review quantified projected benefits to productivity, efficiency, cost savings, uptime and income. Contact Microsoft partner, CBA, to discuss how we can support your migration to MIDP. View: New Technology: The Projected Total Economic Impact™ of Microsoft Intelligent Data Platform

With so many meetings and so little time, organizing meeting action items so you can get to what's important quickly is essential. Watch this video for a demo of how Copilot in Teams works to create a meeting overview almost instantly—if not sooner.

Are your cloud costs far exceeding initial projections and wrecking your IT budget? Because we partner with leading cloud providers, we can help you reduce cloud waste. Schedule a free consultation to learn more. View: Are you paying too much for the cloud? Free assessment

There's a strong need for a cloud solution capable of solving data fragmentation problems of the past and present. Find out why the Microsoft Intelligent Data Platform is the best answer in this informative blog pointing out how it can easily manage spikes in data, new workloads and the challenges of emerging technologies. Read More...

Scaling security while managing costs is a challenge for most organizations like yours. This Forrester report outlines how Microsoft Sentinel provides measurable cost savings, enhanced detection, and operational efficiency. Check out the report to see how Microsoft Sentinel empowers your SecOps team. Contact CBA to discuss how this solution can enhance your security operations. Read More...

IBM Research has developed a compact time-series forecasting model with fewer than 1 million parametersThis small model enables fast predictions and requires | Think bigger means better in AI? Think again. Read More...

Watch this brief video for a demonstration of Copilot in Teams capability to discern and summarize quickly and concisely the concerns and perspectives of meeting participants. Contact CBA to get started with Copilot in Teams.

What's the financial impact of using a comprehensive AI solution? If you've wondered about this, read this Forrester analyst report in which six decision makers at five customer organizations were interviewed regarding their experience with Microsoft Azure AI and how it benefited the bottom line. View: The Total Economic Impact of Microsoft Azure AI

In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations. View: Generative AI in Microsoft's Customer Service and Support: Learnings from Microsoft's successful deployment of Copilot to Customer Service and Support (CSS)

The University of Reading turned to Microsoft Surface to address challenges in standardization, cybersecurity, and environmental sustainability. They were able to streamline their device management, cut support time and costs, and realized a reduction in environmental impact. Aiding in their commitment to be the world's most environmentally friendly university, the Surface's lifecycle was a key factor in the decision, having an accurate measure of each device's carbon footprint, a crucial detail for an institution with significant net zero goals. Furthermore, Microsoft's commitment to being carbon negative by 2030 aligns directly with the University's own pledge. The cybersecurity landscape also saw enhancements. Using key Microsoft security tools, like Microsoft Entra ID cloud identity and Microsoft Defender, the IT team now has full visibility and control over devices, improving their overall security posture. This implementation not only assured a seamless devi...

In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision. Read More...

In an era where AI is reshaping the educational landscape, relying on conventional teaching methods won't yield optimal results. Hence, this week we delve into how 'Surface for Higher Ed: Ready for Teaching and Learning with AI Experiences!' is instrumental in paving the way in this transformation. This robust, flexible technology not only adapts at the pace of AI but also equips institutions with the ability to execute a successful AI strategy. Surface devices are designed to create educational value, shaping instruction and learning while influencing productivity and outcomes. It also offers imperative chip-to-cloud protection, safeguarding identities and data. By fostering immersive learning experiences, Surface devices amplify AI investments, driving new efficiencies. Contact us today to learn more and get your new Surface devices for higher education. View: Surface for Higher Education eBook

A major provider of customized digital experiences for restaurant and convenience store guests was exploring the expansion of its services into global markets when it realized it needed a scalable platform that would grow with them. Read this illuminating customer story showing how Paytronix migrated to Microsoft Azure and has seen their platform become faster, more secure and cost efficient. Read More...

What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure. Read More...

In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started. Read More...

Watch this tutorial to learn how Microsoft Copilot in Teams can help catch you up when you're running late, inspire discussion topics, and even recommend ideas to help break the awkward silences. Contact CBA to get started with Copilot in Teams.

As research institutions handle growing amounts of sensitive data, the stakes for security have never been higher. This case study shows how Oregon State University used Microsoft Sentinel and Defender to protect vital research, secure data, and reduce risks. Read the story to see how your organization can benefit from these solutions. Contact CBA to discuss how these tools can strengthen your defenses. Read More...

We're excited to announce the expansion of the Surface for Business Copilot+ PC Portfolio with robust 13-inch Surface Laptop. Powered by the Snapdragon® X Plus (8 Core) Processor and equipped with advanced AI processing with 45 TOPS from the NPU, this device will transform and reshape mobile computing. Responsive processors, all-day battery life that lasts up to 23 hours on a single charge, and reliable connectivity through Wi-Fi 7 and Bluetooth Core 5.4 ensures you have the power and performance you need to get through your day. Check out this datasheet for full details on this powerful new Surface device and contact us today for ordering information. View: Surface Laptop 13-inch-Snapdragon Fact Sheet

There are many AI governance platforms in the marketplace, but only one has been recognized as a Leader in the inaugural IDC MarketScape Worldwide AI Governance Platforms 2023 Vendor Assessment. See why Microsoft was granted this honor in this blog post showing why organizations choose it to scale their AI innovations with confidence. Read More...

With the right solution, your organization can scale AI with confidence and turn responsible AI into a competitive advantage. Watch this instructive video outlining how Microsoft Azure AI tools are built with six responsible AI principles designed to help you safely build the next generation of applications for responsible AI.

IT teams face multiple operational challenges that can be effectively addressed with the right observability and AIOps solution. Read More...