CBA Consult

When Belfius, a prominent Belgian bank, started using AI and Machine Learning in operations, they struggled to synergize results for monitoring potential illegal activity. What did they do? Read this insightful customer story showing how by using Azure Machine Learning, Azure Synapse Analytics and Azure Databricks Belfius improved development time, increased efficiency and gained reliability. Read More...

Yo! Copilot for Microsoft 365 is a highly capable, always-available, dot-connecting data chaser that empowers you to co-create, co-author, co-produce, co-analyze, co-visualize, and just work on. Check out the video for the down low. Copilot techspert CBA is ready to help you get started with Copilot for Microsoft 365.

Passwords are still the most commonly used method of authenticating end users, making them vulnerable to cyberthreats. That's why a robust incident response plan should include a process for doing a mass password reset, especially in the event of a ransomware or other major cyberattack. Unfortunately, password resets are rarely top-of-mind for SOCs dealing with a crippling attack. This article explains the processes and technologies involved in managing a mass password reset, with advice from Microsoft Incident Response. Read More...

While the jury is still out on how much AI tech will boost productivity and profitability, enterprise tech is all in on AI—with nearly half of the companies on the Enterprise Tech 30 list having origins rooted in generative AI. Read the article for details on why companies building AI's infrastructure, tooling and core model technologies are attracting the most venture capital attention and what that means for the future of enterprise tech. Read More...

Ready to plan a cloud migration but not sure where to begin? Reach out to CBA for help moving forward at your own pace.

Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let CBA guide you in leveraging this game-changing technology. Reach out today to explore the possibilities. View: Copilot in Dynamics 365 Customer Service

There are a lot of good reasons to migrate your VMware workloads from your datacenter to Azure with Azure VMware Solution (AVS). Get this infographic to see the top 5 reasons we think AVS is the optimal route to the cloud, and get in touch with CBA to see how we can help. View: Top 5 reasons to migrate to Azure VMware Solution

This datasheet offers a quick overview of the features and capabilities of the Microsoft Entra Suite, including Microsoft Entra ID, Microsoft Entra Permissions Management, Microsoft Entra Private Access and more. Download your Entra overview and learn how you can improve security while enhancing your end users' experience. View: Microsoft Entra

Microsoft's AI-ready Surface devices are set to transform the way students, faculty, and staff experience education. Designed with versatility, these devices enhance productivity and provide robust data protection, delivering security from the chip level upward. The integration of Windows 11 and Microsoft 365 further enables a seamless digital learning experience. Surface devices also offer powerful AI capabilities, supporting clear communication and improved collaboration. With cloud management features, Surface devices ensure a smooth transition to remote learning, providing the flexibility to work from anywhere. From the Surface Pro for Business with its high-quality speakers and cameras that facilitate interactive learning, to the Surface Laptop Go 3 for Business providing robust performance in a travel-friendly design, multifunctional devices cater to diverse educational needs. Factor in the Surface Hub 3 for Business, a device specifically designed to enhance team collaborati...

Processing mathematical models of data to help a computer learn without direct instruction is how machine learning (ML) is defined. However, as you probably know already, there's so much more to ML. See this instructive website by Microsoft Azure explaining how ML works to solve problems, how it's used in modern industry and how ML learning algorithms are developed. Read More...

The intensity of work and always-on communications are outpacing the ability of businesses like yours to keep up. Working faster and smarter has become more challenging than ever. Read this infographic for a visualized account of how AI can overcome obstacles to productivity and create a whole new way of working. Contact CBA for help navigating the complex challenges of integrating AI into your organization. View: Will AI Fix Work?

The future lies at the dynamic intersection of data analytics and AI. The whopping $42.5 billion investment in AI startups is elevating data science to new heights, empowering decisionmakers to derive critical insights from the escalating volume of data. Check out this article. Read More...

Cloud computing powers services from transportation and healthcare to streaming services. With nearly 3 in 4 companies going over their estimated cloud budgets, cloud overspend is a serious problem that undermines the cloud's many transformative benefits. Keeping cloud costs in check requires a mix of human and tech solutions outlined in this compelling article. Read More...

Prime Minister Christopher Luxon sparked debate on the future of work in New Zealand this week when he ordered public service employees back to the office. Read More...

Searching for the best identity threat detection and response (ITDR) service? We're pleased to share the news that Microsoft has been recognized as an overall leader in the Kuppinger Cole Leadership Compass Identity Threat Detection and Response: IAM Meets the SOC. This report looks at Microsoft's strengths in a range of areas, from identity posture to remediation. Read More...

Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization. View: The Total Economic Impact ™ of Microsoft Dynamics 365 Customer Service

This new Surface and Windows 11 Inking in Education datasheet presents innovative ways to reshape the concept of classroom teaching. Windows 11 digital inking in Education on Microsoft Surface devices, is an efficient tool that can save teachers time while promoting significant learning outcomes. Digital ink as more than an information input method; it helps learners and educators to rethink their expression patterns and idea sharing practices. Apart from helping students with complex concepts, digital inking also allows teachers more control over lessons and grading. Coupled with Windows 11, Surface devices offer engaging learning tools and options like 10-point multi-touch, palm rejection, Ink Anywhere, haptic feedback, and zero-force inking, which redefine the teaching and learning experiences. The Surface Slim Pen and Microsoft Classroom Pen play crucial roles in empowering this transformation, offering accuracy, an intuitive design, and easy deployment. Contact us today to get you...

In today's rapidly changing tech environment, being recognized by an organization as prestigious as Gartner® calls for a celebration. Read this inspiring blog about how Microsoft was named a Leader in the 2023 Gartner® Magic Quadrant™ for Strategic Cloud Platform Services. The report showed that Microsoft had gone furthest in Completeness of Vision. Read More...

Collaboration tools are critical business enablers, but many organizations, yours may be among them, now find themselves with multiple duplicative internal solutions, resulting in both money and work fragmentation. Read this Forrester report for a detailed cost-benefit analysis of Microsoft Teams' efforts to engage and empower employees across a broad array of hybrid workplace environments and the potential return on investment (ROI) your enterprise may realize by deploying Teams as a platform. Contact CBA for assistance getting started with Microsoft Teams. View: The Total Economic Impact of Microsoft Teams

Unearth a window into the world of advanced education enabled through Microsoft Surface Laptop 6. Discover how technology can reshape professors' experiences, like our example, Dr. Mansour, a computer science professor accelerating her research through the state-of-the-art Surface Laptop 6. With benefits including secure login, lightweight and durable design, and seamless integration into her class and office setups, Dr. Mansour manages her schedules and meetings with ease. Use AI tools like Microsoft Copilot & Teams to nail down collaborations, discussions, and summaries. Enjoy visual clarity, excellent battery life, increased security, and ergonomic typing with Surface Laptop. Witness how educators can manage work and research effortlessly on the go while keeping their work secure. Take your education experience ahead with Microsoft Surface. Discover more about Microsoft Surface for Education. Contact us today to get the newest Surface devices for education.

What happens when a worldwide leader in insurance finds that its technology infrastructure is slowing down and preventing future innovation? Find out in this perceptive customer story about how Canopius migrated from dual data centers to the more agile, cost-effective environment of Microsoft Azure. Read More...

When Microsoft learned that the oldest digital library and leading distributor of free eBooks wanted to make its collection more accessible to a broader community of members, including the visually impaired, and those without access to traditional libraries, they donated their generative AI driven solutions, enabling Project Gutenberg to create nearly 5,000 new audio books in record time. Ready to open a bright new chapter in your company's transformation to the Cloud? Azure AI techspert CBA can help you get started. Read More...

Watch this brief demo video to see how Microsoft's Copilot in Teams helps you run more effective meetings, get up to speed on the conversation, organize key discussion points, and summarize key actions so that the entire group knows what to do next. Ready to take the work out of working together. Contact CBA

Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how CBA can help you differentiate your organization's service operations with AI. Read More...

Universidad de Las Palmas de Gran Canaria (ULPGC), a major university in Spain, needed to replace its on-site Active Directory Federation Services with a cloud-based authentication service to protect it from power outages at the university. In this case study, you'll learn why ULPGC decided to adopt Microsoft Entra ID for identity-based and risk-based adaptive access policies. Read More...

The 2024 New Jersey Big Data Alliance Symposium, held last spring at Rutgers-New Brunswick, focused on the impacts of AI on society and higher education. Key takeaways include AI's amazing ability to automate tedious manual tasks (e.g., transcribing handwritten historical documents into text), streamlining the admissions process and significantly improving the feedback loop. Read More...

Within three years, many organizations will be running most applications on public clouds, new CDW research finds. Read More...

Investors will be scrutinizing the AI spending levels of tech titans like Microsoft when they report earnings this week. Read More...