As a part of the critical infrastructure in the UK, electricity generator Drax Group is a significant target for would-be attackers. To give them a single view over their security infrastructure, Drax began adopting a holistic security ecosystem based on Microsoft integrated threat protection. “What I came to understand is that using multiple solutions increases integration complexity between 400 and 500 percent and can also triple the costs of adoption,” says Martin Sloan, Security Director. By standardising on Microsoft integrated threat protection, Sloan was able to reduce the budget of Drax’s security transition by 75 percent in the same time frame. Drax considers the ever-evolving Microsoft security infrastructure as more than a series of products to adopt. “The key thing we wanted from a strategic partner in the security space is an organisation that’s dedicated to continuous improvement and also infuses that expertise into a familiar platform and interface,” says Sloan. “Microso...
Announcing Dynamics 365 Contact Center - a Copilot-first cloud contact center to transform service experiences - The Official Microsoft Blog
Microsoft Dynamics 365 Contact Center is a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. This standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps. Read this blog article to discover how Generative AI is driving efficiency and reducing costs by transforming customer service and revolutionizing the way contact centers operate — from delivering rich experiences across digital and voice channels that enable customers to resolve their own needs to equipping agents with relevant context within workflow, and ultimately unifying operations. Contact to begin modernizing your customer service operations with Generative AI and Copilot. Read More...